Both associates I dealt with were fantastic at their jobs. Our trip could not have gone more smoothly! From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Audley Travel flagged this review for containing harmful or illegal content.Read more. Mark listened to what wed like to do whilst we were travelling and advised accordingly. BBB Business Profiles may not be reproduced for sales or promotional purposes. What would you like to experience? Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Great trip. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. Management is helpful and employees are friendly. Audley Travel has an overall rating of 3.8 out of 5, based on over 354 reviews left anonymously by employees. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. I can highly recommend audley. Sign up to receive your copy and start planning an unforgettable year in travel. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Since the beginning, weve strived to work with local people and businesses in our destinations. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. How to find a good travel agent, Need to file a complaint? We can't thank her enough! I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We hope to hear from you again when you're ready to start planning your next adventure! As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. Not the back of building. We requested the best hotels and they were all very good. We met other Audley travellers who were equally delighted with their trips. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Unfortunately, that is not the Audley way. Thank you for having an open conversation with us about your experience. Employees in Boston have rated Audley Travel with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.4 out of 5 for diversity and inclusion (equal to company-wide rating), 4.1 out of 5 for culture and values (equal to company-wide rating) and 3.4 out of 5 for career opportunities (equal to company-wide rating). ****** knew we were here for the view and asked the hotel to switch us. Simply Incredible! We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! We were informed that the upgrade cost from our original booking on the other cruise was going to be refunded. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. His knowledge of Australia and experience booking past trips there was a big advantage for us. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. This rating has improved by 10% over the last 12 months. We finally booked Thailand with Mat and could not have been happier. Thank you again and we look forward to helping you organise a future adventure! In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. We are owed refunds for the failed arrangements as well as the horrible experiences we encountered that was their responsibility. We are quite fussy with our travel plans and yet nothing was too much trouble. Just returned from a 6week tour of Australia and Singapore. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! a lovely friendly manner too. Hi JackieThank you for taking the time to tell us about your experience! I hope overall you had a wonderful holiday, it is as you say, a great destination! We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We wanted to plan a journey that would be tailor-made just for us. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. First Holiday with Audley to South America. Audley Travel. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. We are delighted to hear how well Mat and his team handled everything for you. Nothing was overlooked. UK clients only. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. The agent was very knowledgeable about the destination and booked us on some very unique experiences that I would not have found on my own. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. 2023 Trustpilot, Inc. All rights reserved. Dear PeterThank you for taking the time to share your great feedback with us. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. Japan was hit or miss, but Vietnam was great. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. All the arrangements were super and we look forward to a future trip with Audley. Thank you for your recommendation too, it is much appreciated. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. And so it proved to be!Malcom W our representative was excellent! It seemed that we were always given the worst rooms in each of the hotels we were booked in. We are quite fussy with our travel plans and yet nothing was too much trouble. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. I really enjoyed working for Audley Travel. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! We look forward to working with you again and to send you away on your next dream Audley vacation. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). For information on positions and how to apply, please visit our travel careers website. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. Cannot recommend enough. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. I can highly recommend Mat for travel to Asia and Monty for travel to USA. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Critical information about hotels or transportation for example was spread out over multiple documents. He listened carefully to our thoughts and then planned us an excellent trip. 4 days ago. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. Audley Travel were amazing and honoured our booking at the original price. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. We did not get what we paid for, and we are due a full refund for this. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America I returned last month from Japan and Vietnam. Start planning your next adventure with Audley. Harry listened to our interests and made suggestions as to what we might like to do. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. International Association of Better Business Bureaus. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Our trip could not have gone more smoothly! Get the real picture with both traveler and expert reviews to ensure the trip you book is the right one for you. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Simply Incredible! The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. We will be using their Just returned from a 6week tour of Australia and Singapore. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. The place was Awful. It was full of useless information, but lacking in facts that I needed. The guides were superb and took the extra time to answer my endless questions. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). We also ensure all reviews are published without moderation. Both associates I dealt with were fantastic at their jobs. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . The room that was assigned to us had a view of the main building and the pool was not private at all. We had a wonderful trip! Your specialist will offer you the best available alternatives based on your preferences. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. Hi RobertThank you for reaching out and sharing your great feedback with us. We are delighted to hear how well Mat and his team handled everything for you. Read 5,650 Reviews. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Once in Bali, everything was seamlessly organized. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. Companies can ask for reviews via automatic invitations. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Brilliant. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Best wishesAudley Travel. He listened carefully to our thoughts and then planned us an excellent trip. At $1200. Verification can help ensure real people write reviews about real companies. Yelp users havent asked any questions yet about. 2023 Trustpilot A/S. Hi FinnyBillThanks for taking the time to share your feedback with us. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. I fell in love with Italy when my husband and I backpacked our way through central Italy. It was great to be traveling again and everything went very smoothly. We were sold on going here and this was not what we wanted as once again we did not have and could not get a room with a view as promised. Dear Mr TarantThank you for taking the time to graciously update your review. Best personal travel experience. Find out how we combat fake reviews. The destination is great. Audley Travel is a tour operator. The difference between their service and Audleys is they assign one person to reverify the arrangements of your trip every day and to take care of any last-minute changes before they impact your experience. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. Great personal attention provided by knowledgeable team. We compared costs against other providers and they were competitive. Your money is safe when you travel with us. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! We compared costs against other providers and they were competitive. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. We're delighted to hear how well Jenny & Kristine looked after you throughout. Covering all seven continents, let us show you how you can see the world with Audley. Best wishesAudley Travel USA. Well guide you through the process. This is not the case in our experience with Audley. We look forward to working with you in the future, on your next Audley adventure. Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. I wholeheartedly thank Mat for everything he did for us. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Japan was poorly organized. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? I can highly recommend Mat for travel to Asia and Monty for travel to USA. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Thank you Mat, thank you Audley. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! We immediately sent pictures to Audley, but we were stuck with the wrong room. ****************** husband and I went to ******, *****, July *****, 2022. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. Not only do we feel this gives you the best experience, it also brings benefits to local communities. Thanks to Audley Travel and especially Samantha, a true caring and expert professional. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. By Audley specialist Lee. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We've just booked our honeymoon with Audley. Best wishesAudley Travel USA. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. We arrange trips to more than 80 destinations throughout the world and across each continent. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. We did not come to Audley to add to our stress but unfortunately that is what we got. Covering all seven continents, The world your way shows you how you can see the world with us. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. This was the first time I have used Audley and I will definitely be booking with them again. This is just another example of the lack of follow up Audley has. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Best wishesAudley Travel USA. For their prices, there is no excuse for this. Hi LizThank you for taking the time to share your kind comments with us. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Anyone can write a Trustpilot review. We would definitely travel with Audley again, it was worth every penny! Unequivocally remains my default go-to planner! Both extremely knowledgeable, professional and patient! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. That is why we contacted Audley Travel. Included numerous tours, I.e. We can't thank her enough! The itinerary he arranged was perfect, listening to all of our likes and dislikes. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. All the arrangements were super and we look forward to a future trip with Audley. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. We're so excited! It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. Dear ThomasThank you for taking the time to share your great feedback with us! When he found us through the hotel, he told me Audley did not provide it. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Audley helped us have the best trip of Audley helped us have the best trip of our lives. Nepal is a very special place, we loved it. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful.

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