I contacted customer support and have been in contact with numerous representatives and supervisors. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. My order details: 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Bluefly offers a variety of fashion options from a wide range of designer brands. I cannot think of any retailer that penalizes you for shopping with them. Pack the return and the return confirmation page in the original package, if possible. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Tip for consumers:Returns are $20 for a return label. Please be sure to follow the directions given for each product you are trying to return. However when I received the bag the size was half of the original I had They wanted $20 to return a $38 dress! Did you return the desk? It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. Once I have my money, I'm removing myself from their email list and I'm never looking back. Order was place in early December, but nothing ever arrived. This better-than-thou attitude is astonishing as they're in wrong in the first place. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. Oh, and also they charge $50 for return fees not including shipping. About. You've been warned. I want to purchase a burberry bag from bluefly, will it be authentic? First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. with a Bluefly rep and they gave me the *** numbers and addresses to . Whenever I see more than 50 percent discount, I always back off. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. This is horrible, especially since the item I ordered is defective (the zipper is broken). If you have a Bluefly account: Log into My Account. Then, under the Order Status section, find the order for which you want to create a return and click Return an Item.If you do not have a Bluefly account. Their website is so baggy, full of errors. I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. Bluefly - HORRIBLE RETURN AND CUSTOMER SERVICE. Please contact us if you have any questions prior to placing your order. Date of ordering: October, 5th Even if you have to pay more, skip this horrible web seller. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Once I noticed the shipping address is wrong, I wanted to change the address. Click on the attachment to access the shipping label. Amazon would have just sent the right size because they were the ones who made the mistake! We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. I believe all this is done on purpose to limit returns. We conducted a search on social media and found several negative reviews related to Bluefly. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Bluefly already went out of business, once back in 2019. Bluefly Returns - Does MyUS Offer Refunds or Return Services? A huge scam about to go under! I returned. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. Bought a couple pairs of pajamas and Bluefly sent the wrong size. 13,930. Please be careful when you go shopping. Two weeks later I contacted them again and they said they were very busy, but this time they'll actually look into my issue. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. Refer to Returning General Merchandise for information on how to create a return authorization number. 7,051. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. Thinking I had misread the information, I contacted their customer service department, asking for clarification. So why did it show available and make me go through all the forms and payment? Claim it and get a lot of features. Veja V-12 Leather Sneaker. Do yourself a favor any do not do business with this company. Contact your local customs office for a return of duties and taxes. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Sometimes it takes more than a week to get an email confirmation that your returned item was received. With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. $21 return fee!! Tape the return label securely to the box. That is not right. I've returned items to Bluefly and didn't use DHL. -Bluefly Team, Hello Scott, Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . These reviews may indicate issues with the company's products, services, or customer support. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. My item is over $250. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. 3 days later they cancel. 2023 Bluefly Price gauging is not a good look, Bluefly! When it arrived, the bag came with box, dust bag. Buyer beware! Mods: i don't know where to put this, but please move it if necessary. Those sweaters are just huge! Bluefly's headquarters is in Florida, United States of America. Was concerned that I might end up with a pre-owned piece but it in fact was brand new. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. Never shop here, people. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Bluefly can take up to 10 business days to credit you for a return. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Bluefly is unable to process your refund if products are returned to the incorrect address. AfterShip. BBB Business Profiles generally cover a three-year reporting period. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service [email protected] with any questions. I will never place an order with this company again. So disappointed since these were items I really wanted. Charging all these fees to return is not taking care of your customers. News. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? The latest review Gucci messenger bag was posted on Mar 28, 2023. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. Returns must be in their original, unused, unworn condition with all tags attached and all packaging included. Returns Cancel order Change order Track order . Please be sure to follow the directions given for each product you are trying to return. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. I purchased shoes from them, didn't like them. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. Hopefully, they will be able to locate the package. Then place a new order online for an alternative product. Occasionally, I've had a return processed more quickly though. Terrible company. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. I swear I used all known means to get in touch with the company but got no response from them. Coupon codes cannot be combined with other offers. Your better of shopping elsewhere! Click here to get notifications about new complaints of Bluefly. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. Never buy on bluefly ever again! If you have questions on sizing, please contact us. Then I tried again and they stated that a return label would be at federal express . pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. 2. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. The complaint has been investigated and resolved to the customers satisfaction. That's 10 business days starting from when they receive the package so it does take some time. Bluefly demonstrated they dont value their customers and will never shop with them again! That'll depend on the store 's shipping policy and delivery times. Items that have been opened or used will not be accepted for return. For security reasons, it is not possible for us to change your shipping address once an order has been placed. I can't reach their phone line. I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. Every time I have been promised my refund, given a bogus "confirmation" number and have yet to see the correct refund. I purchased a Prada handbag and received a counterfeit item. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. I'm going to buy a fendi bag on your web. Note I havent purchased anything from Bluefly in over ***** years. Man oh man, this could have been a really nice shopping experience. . -Bluefly Team. What is wrong with this company and their inventory. I eventually sent multiple emails and their response was nasty. Furniture Fulfill your fashion obsessions with none of the guilt. It's still in the original packaging and has the tags on it. I sent emails, I called them, I left voice messages. Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. for anyone's information in the future, walgreen's has DHL shipping stations inside. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. I have emailed customer service three times only to received canned responses explaining that it takes 10 business days to 'process' a return, that I would received an email telling me when my refund would be sent to my credit card company and thanking me for my 'patience.' FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. What to do with it. We'll only charge when the product ships to you. I have ordered a pair of shoes from Bluefly and they charged me twice. Returning Multiple Items From One Order Bluefly sells out of inventory very quickly; therefore we are unable to process exchanges. We do not accept cash, checks or cash-on-delivery (C.O.D.). Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Oct 29, 2007. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Items will indicate their ship times in each description. Here's the customer service response when I asked for a return. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. part of me wants to take a chance, but i don't want to "loose" money. Maybe they counted Black Friday as a holiday. My concerns were immediately resolved. not the DHL label? Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. Returns will be processed within 10 business days from the date we receive your package. Could not get a return label and no phone number on their site. Charging more for a different color shoes and sending me the the shoe from my original order!!!! Product on Bluefly are available in very limited quantities for only a short period of time. A return authorization number is required to return merchandise. Hi Nancy, Customer Service will respond to your email as soon as possible. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? This will surely increase the credibility of your complaint. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Worse yet, one boot was 8.5 and the other way 6.5. We also ensure all reviews are published without moderation. We may earn money from affiliate links to support and feed our families. I hope this helps! Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. When I requested a store credit, they said they do not offer those anymore. They assured me it would arrive before Christmas. AfterShip Returns Center. This hold will drop off your account within 3-5 business days. Hi Anna, As of today, it's been over 10 "BUSINESS" Days after the return package arrived to their Return Center, and I still haven't received my credit back to my CC. Independently owned. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. Customer service. But unfortunately I forgot the password to my account. Fraudulent. This shirt was $300.00. I sent letter to their legal counsel. Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. I will be contacting BCBG to let them know how their brand is being treated. I bought a bag back in December with promises it would arrive before Christmas. Then I received a confirmation email and was told that my order is ready for shipping. Email us at [email protected]. They sent sent defective item and refused to give full refund! Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. The Bluefly.com return policy is very unclear and seems a bit arbitrary. I do all my shopping online and never expected something like this! There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. On top of that they only give 14 days for returns. Amazingly they keep saying 'only one refund per account'. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. At this time, we do not provide return shipping labels for international customers. 877-258-3359. Jul 04, 2014 12:31 pm EDT. I noticed an email from Bluefly for an order I did not place on 9/21/17. It's been over 90 days now. *Important Note: Late returns will not be accepted past their indicated returns period and will not be refunded. This store made ordering my new purse the easiest I've ever done. the bag indicated is the final sale - no return or exchange. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. Multi-carrier labels and . Wasted my money. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! Wrong, Damaged, Or Defective Items Finally got return label, sent items back and no refund until I contacted them again 2 months later. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". Notified them immediately and they were able to intercept the package and re-route it to their warehouse. I have to pay my credit card or risk finance charges so will be stuck with a nearly 600.00 credit thanks to the glacial pace over at bluefly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 2 month passed- no refund provided. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. FINAL SALE items are not eligible for refund, exchange, or store credit. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Tip for consumers:Don't buy anything you may want to exchange. Absolutely the worst company to deal with. what i need to know is can they be easily returned if they do not fit appropriately. I don't believe their return policy is very clear on the site at all. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. I don't know what to do! I've bought stuff from them in the past and everything went smooth. Do not purchase shoes from this retailer. Highway Robbery- Do not return an item and expect your money back. Please refer to the section on Returns for information on how to create an online return. Got a message they didn't have enough stock to fill my order. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. The rep was able to provide a tracking number, track my return and inform me that my package was just received. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. Two weeks later I checked the tracking system and realized there was no movement on the label. Bluefly refuses to let me return one of the orders. In addition, their sizing guide is way off! Opinions are ours. Fragrance & Skincare if the bag is faked or damaged, could i return it back? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Pay close attention to their return policy. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Click here for supported locations. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Due to security reasons, we do not ship to hotels or P.O. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). I'm worried now. I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Thank you for ruining my sister's Christmas! This website Bluefly.com all started out in the year 1998 providing customers with fashion trends, excellent value and designers brands for the choosing. Subscribe to getexclusive offers on designerbrands. Products ship from different warehouses, and need to be returned to the correct address. Bluefly will not be responsible for lost packages without proof of this receipt. Prom season is here, and you deserve to look and feel amazing for your big party! Hi Leslie, Sloppy management and website security non-existent. Will never use again and lesson learned check reviews prior to purchase! Submit a complaint and get your issue resolved. 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. The headquarters address is 1124 Kane Concourse,Bay Harbor, FL . Please note this if you chose to order from them. The biggest problem was it didn't came with an authenticity card. Bluefly offers fast and easy online returns. Discounts will be reflected in cart after the promo code is applied to the order. I'm considering suing and anyone reading this should too! So, I called. BBB File Opened: 12/17/2019. THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It is going on a month and a half now and I am at my wit's end. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. Final Sale And no one from Bluefly contacted me about he issue. So I wasnt aware of their fraudulent return policy. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. I received them and they were the same color as the original shoes I ordered in the wrong box. But this has been the worst, worst experience ever! However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. We are a week past Christmas, and I still don't have the gift I paid for. Please rest assured, we offer only the best brand names and highest quality goods. FINAL SALE items are not eligible for refund, exchange, or store credit. Get started - it's free. The following day, I dropped off the package at a DHL authorised center and went on my merry way. We will process your return within 10 business days of receipt. About us. Reviews are from legit customers. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Call Bluefly.com customer service faster with GetHuman. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. I'm done doing their job and trying to get them to correct this. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. I cannot return items due to placing double orders on accident. Bluefly was my go to site for years. Very disappointed and they are just not even addressing the issue. But I did send it priority mail with delivery confirmation. I called their customer service and they answered one week later saying nothing that would have something to do with my issue. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . Thank you for reaching out to us and we can definitely look into this for you! Now I'm stuck with a dress at least two sizes too small. Bluefly was founded in 1998 as an online fashion retailer. In addition no invoice inside the box no tag attached to the bag Unknown . I orsered size 8 and receivwd size 5. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. The company left an official comment to this complaint. Chlo Woody Logo Canvas Slide. If the bag is used, the description will state this information. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers.

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