Please reach out to [email protected] to see if an update to your shipping address is possiblemake sure to include your order number and new address. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. If your order is arriving in multiple shipments, you may have different return windows. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Press the space key then arrow keys to make a selection. You will receive the tracking information in your email and your Orders section on the website. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! What happened to the rest of my things? I have contacted customer service and no one has been able to help me, or locate the bag, and my request for the issue to be escalated to a supervisor hasn't received a response. Is this your company? It was never delivered nor did a FedEx truck come to the house.. We have cameras. Please reach out to [email protected] to see if an update to your shipping address is possible make sure to include your order number and new address. thredUP is a fashion resale platform founded in 2009 by James Reinhart. New users will often receive a discount of up to 50% on their first order, as well as aThredup free shipping promo code that will allow them to save the typical flat rate of $5.99. Please email [email protected] with your Order Number, and we will take it from there! Each item has a 14-day return window. We will keep you updated every step of the way via email. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Return # 5043206 Please note that changes made to your shipping address will not apply to orders already placed. All orders are subject to a $5.99 fee per shipment from each shipping location. Be sure to activate it. thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. All items are subject to a $1.99 restocking fee Can I return items at thredUP? Please reach out to [email protected] to see if an update to your shipping address is possiblemake sure to include your order number and new address. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. Please visit ourReturns pageto process your return. Users who wish to receive a commission from the sale of their items can either request a Standard Bag, which is free of charge and requires up to two weeks to be . Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Since I financed this purchase wit Afterpay, I contacted them for assistance. Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to [email protected]. See a list of ineligible brands here. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Desired outcome: Returns must be sent back within 14 days of delivery. This is the third time I've had this happen too.They just ignore your emails too easily. Their description of items are inadequate and sizes are wrong! Once your order has been shipped, you will receive an email with tracking information. Drop your package off at any USPS or FedEx location. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. Awful experience! Easily send outbound and return packages directly through USPS. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. Unfortunately Madewell Forever gift cards are not available at this time. Can I track my items after I send them in? Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. In these cases, we recommend establishing amail forwarding address. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. It was only 30 days past the year so I asked them to convert back and they said it's not possible. View a complete list of eligible items here. You can see where your item is being shipped from in the Shipping Location section of the item details page. Initial thredUP complaints should be directed to their team directly. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. You can see where your item is being shipped from in the Shipping Location section of the item details page. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Once an order has been placed, we cannot change the chosen payment method. Once shipped, you should receive it in 3-8 business days. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Be sure to activate it here. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Thrift your next outfit and save over 20% with additional price drops! Yes. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. Find a store near you. What is your cancellation policy? OAK + FORT will send an email explaining how to access your shopping credit. Some value brands are ineligible for a payout, but you can still send them in. thredUP Multiple items may be sent in one package, as long as the return slips are included. Kind regards, Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. Once shipped, you should receive it in 3-8 business days. Promotions and discounts will not be reimbursed Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Thank you for following up with us. Vera Bradley is partnering with thredUP to allow customers to turn their gently used clothes into. AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. I purchased a pair of slides made in China and they were described as "44-45=12US women". 3. We only accept online returns forPre-Loved Pac items at this time. Reach out to us at [email protected]. For jeans: Madewell will give you $20 off a new pair of Madewell jeans for each pair you trade in. 15%. I checked the address and even walked to several neighbors homes. Desired outcome: May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. Desired outcome: Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Our inventory is constantly changing because we receive items from our customers closets. Drop your package off at any USPS or FedEx location. In these cases, we recommend establishing amail forwarding address. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. Now, time for the bad part. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. Share your photos and videos with others to prove the truth of your words. There's no charge for digital Clean Out Kits and they are free to return. Our Customer Service team would be happy to assist you. Please reach out to [email protected] to see if an update to your shipping address is possiblemake sure to include your order number and new address. And one pair of pants had a cut at the bottom of the leg. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. AllPO.P Second Hand items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. All returns must be postmarked within 14 days from the date of delivery of an item. I have no gift card and no money now. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). I ordered 3 pair of shoes, two did not fit, one was defective. Complete. They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform You will receive a notification from thredUP when your items are processed. You can see where your item is being shipped from in the Shipping Location section of the item details page. On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. Tue, May 31, 1:18 PM Please note that order processing typically takes 1 to 2 days, a. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! Submit a complaint and get your issue resolved. Keep in mind that you will be charged a $1.99 restocking fee per item and the original shipping costs are not refunded. However, after I ordered my clothes, when I opened the tracking . I hope this clarifies it. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. 1. Free up space in your closet by filling any box or bag with gently used items you no longer wear, need, or love. If you have additional questions, reach out to [email protected] for support. refund return amount to my the credit I used for my purchase. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. ORDER #XHP741U5I5K9 If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Something else is wrong with my order. Reach out to us [email protected]. Some value brands are ineligible for a payout, but you can still send them in. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. There is no time period in which you have to spend your Madewell credit as they have no expiration date. Please reach out [email protected] with your order number. This allows you to sell Thredup clothing you dont wear so that it can go to a new home. Once a package is shipped, the shipping address cannot be changed. Fill up your kit. Once your order has been shipped, you will receive an email with tracking information. View a complete list of eligible items here. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Desired outcome: Have a Clean Out Kit from a store or online purchase? All orders are subject to a $5.99 fee per shipment from each shipping location. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Once an order has been processed, the shipping address cannot be changed. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! To learn more about our refund options please check out this FAQ. Please note that all reNATION LTD customer service questions will be handled via this email. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. We only accept online returns for OAK Renew items at this time. Unfortunately, expedited shipping is not available at this time. Please email us at [email protected]. #B2Q4W-GGE79 could not be accepted by our processors. Buying (and wearing!) All Rights Reserved. Drop your package off at any USPS or FedEx location. Stripe direct deposits the amount you indicate from your thredUP earning minus a $0.25 plus 1.5% transfer fee. It takes approximately 1-2 business days to process your order. Get Promo Code HIHI 30% OFF 15 uses today Thredup promo code: Up to 50%. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! This experience makes me distrust Thred up with what they do with your clothes. back to My Hunter boots were not even listed, they were stolen the minute they arrived. Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. You'll need an account with either of these services in order to claim your cash. You cannot return or get a refund for any final sale items. Otherwise, there is a flat shipping fee of $5.99. Please reach out [email protected] with your order number. This can provide reassurance to potential customers seeking quality products or services. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. We do not have access to detailed information, but the reasons provided were: Once shipped, you should receive it in 3-8 business days. Type in your activation code (bag number) or the tracking number for your kit on the activation page. Have no alterations, including cut off labels or missing size information. Hi, If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. 2023Forbes Media LLC. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. My order tracking number is not updating. Can I change the shipping address on my order? We currently only ship to the United States. ThredUp offers free shipping only on orders over $79. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. See a list of ineligible brands here. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. I just would like to talk to someone about my dissatisfaction with my ordering this time. I would like ThredUP to restore my account, give me my $10 credit and allow me to use my new debit card for new orders. Monise S. The 14-day timeframe starts when an item is delivered, not the order as a whole. There is no phone number anywhere for Thred up. Reach out to us at [email protected]. Original shipping charge for returned items will not be refunded. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. See a list of ineligible brandshere. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. I would love my refund but more I would like to see this company shut down for fraud. I am out a measly $20, but for me it's the principle. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Please contact them if you can for me to restore my account with them and get my $10 that they owe me - interesting that they still send me emails for deals on the site! FedEx cant get in touch with ThreadUp to confirm the order either. Have additional questions? Youll receive an email confirmation once your kit is activated. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. We only accept online returns for Vera Bradley Forever Favorites. I would like my money sent via the paypal I have set up through their website. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. You will be paid out after the item sells and is shipped for the second time. Once an order has been processed, the shipping address cannot be changed. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Returns must be sent back within 14 days of delivery. This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. Once your kit is received, it will take up to 4 weeks to process your kit. We currently only ship to the United States. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. Yes. To see why people love buying and selling with them so much, check out the positive Thredup reviews left by real customers! [protected] Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). Once processed, it may take your bank up to 7 business days to credit the refund to your account. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Click here to get notifications about new complaints of thredUP. Our inventory is constantly changing because we receive items from our customers closets. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number.

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