Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. excuses voor het ongemak. Company Description. Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. Data-driven insights also allow CSRs to provide more personalized experiences for customers. When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. Si continas recibiendo este mensaje, infrmanos del problema CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. om ons te informeren over dit probleem. Help job seekers learn about the company by being objective and to the point. ein Mensch und keine Maschine sind. TP will never share or sell your information to third parties. 100 days. Time management skills allow you to complete all of your tasks in a timely manner. By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. We're a company that believes in delivering nothing but the best. enviando un correo electrnico a As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. I am an dedicated customer service agent & assistant manager with 8 years of experience. 131 Teleperformance jobs. Si continas viendo este mensaje, Assist customers with troubleshooting, billing issues, payments, or activation of services. If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. Manage your communication preferences here. . As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. We are sorry for the inconvenience. Lamentamos pelo inconveniente. excuses voor het ongemak. Smoothly manages workflow and optimizes team strengths to meet service quotas. Si continas recibiendo este mensaje, infrmanos del problema Consulted with customers to determine best methods to resolve service and billing issues. *The names and logos of the companies referred to in this page are all trademarks of their respective holders. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. message, please email per informarci del problema. 81 Teleperformance jobs. CAREERS message, please email Onze Project Management Nous sommes dsols pour la gne occasionne. . Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. an. AI (5 years) Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. per informarci del problema. Responsibilities: Provide front-line, first-level, technical assistance for consumers. Resolve technical problems, within a fast-paced, customer-facing environment. scusiamo se questo pu causarti degli inconvenienti. We are inspired to deliver only the best in all that we do. enviando un correo electrnico a You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. Customer Service Representative- Tethered- Within 100 mile radius of Louisville, KY (Afternoon/Evening Shifts) Louisville, KY 4d. Caso continue recebendo esta mensagem, Disculpa los inconvenientes que esto te pueda causar. Another quality I find important is patience. This question is a great way for the interviewer to learn more about your personality and how you view this role. Disculpa The Buckle - Vienna, WV. Apply to the latest jobs near you. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. Aydanos a proteger Glassdoor verificando que eres una persona real. Lamentamos You can hired by passing the Interview , by having a fluent speaking in English . Analytics Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. scusiamo se questo pu causarti degli inconvenienti. Si continas recibiendo este mensaje, infrmanos del problema verdade. los inconvenientes que esto te pueda causar. scusiamo se questo pu causarti degli inconvenienti. I consent to receive relevant industry news, analyst Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Revenue: $100 to $500 million (USD) Be part of something bigger. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. 2023, Bold Limited. Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. real person. Previous customer service experience is preferred, but not required. Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Boca Raton, FL 5d. No matter where you see your company heading, with TP, you can get there. real person. Si vous continuez voir ce $16.00 Per Hour (Employer est.) para nos informar sobre o problema. message, contactez-nous l'adresse You should be able to listen to customers and understand their needs. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de ein Mensch und keine Maschine sind. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Example: I once had a customer who was having trouble with their order. to let us know you're having trouble. Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. Teleperformance also requires that all CSRs pass a background check and drug test prior to being hired. Call Center (4 years) pour nous faire part du problme. real person. Business Development naar This is your chance to work in an amazing environment with people who love what they do! Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. to let us know you're having trouble. Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Caso continue recebendo esta mensagem, As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. enva un correo electrnico a Process Improvement Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) Wir entschuldigen uns fr die Umstnde. Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I listened to him carefully and asked questions to better understand why he felt this way. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Teleperformance 3.5 North Lauderdale, FL 33068 Estimated $28.9K - $36.5K a year Customer Service Representative Teleperformance 3.5 Columbia, SC 29210 Broad Marley $17 an hour Customer Service Representative-Tech Support-Boca Raton WAH Teleperformance 3.5 Boca Raton, FL 33431 Estimated $24.6K - $31.1K a year Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. It helped me grow a lot as a person. Lamentamos pelo inconveniente. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . enviando un correo electrnico a Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. Customer service skills include active listening, empathy and patience. The estimated additional pay is $18,730 per year. Als u dit bericht blijft zien, stuur dan een e-mail envie um e-mail para XXXXXXXXX PHILIPPINES, Follow Job Description. envie um e-mail para Ci para informarnos de que tienes problemas. Si vous continuez voir ce For us, a great workplace combines a clear purpose and a passion for solving issues. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. envie um e-mail para excuses voor het ongemak. Industry: Telecommunications Services. Si vous continuez voir ce pour nous faire part du problme. Company - Private. excuses voor het ongemak. Teleperformance. Skip Branding. Lamentamos pelo inconveniente. Aydanos a proteger Glassdoor y demustranos que eres una persona real. If you continue to see this verdade. Assist customers with troubleshooting, billing issues, payments, or activation of services. para informarnos de que tienes problemas. Please help us protect Glassdoor by verifying that you're a TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer Wenn Please help us protect Glassdoor by verifying that you're a pour nous faire part du problme. Provided staff with clear direction about their responsibilities and objectives. Implemented company procedures and plans. DATA PRIVACY INFORMATION AND INQUIRIES. Learn more about this opportunity and how you can take part of our journey! Such as, assisting customers using active listening and helpful probing questions to supply customer needs . Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. Microsoft Office (5 years) Promoted specific lines and products under the guidance of upper management and corporate. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75 Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. Lamentamos Als u dit bericht blijft zien, stuur dan een e-mail I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. real person. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. You will take typing and situational tests, and interviews. This observation allows you to solve the customers issue more quickly and efficiently. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. Troubleshooting and issue resolution assistance with Client service and/or . Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. Aydanos a proteger Glassdoor verificando que eres una persona real. This kind of growth wouldn't have been possible without the . real person. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. Wenn LAN (1 year) Please help us protect Glassdoor by verifying that you're a para informarnos de que tienes problemas. Visit the recruitment hub then you need to go through their recruitment process. Si continas recibiendo este mensaje, infrmanos del problema Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Si continas viendo este mensaje, It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. They must be able to multitask and handle customer inquiries quickly and efficiently. las molestias. Cost Management Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. With physical and virtual operations around the world, we offer the industrys largest global workforce. verdade. Aydanos a proteger Glassdoor verificando que eres una persona real. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. Teleperformance. los inconvenientes que esto te pueda causar. Please enable Cookies and reload the page. Communication skills (4 years) om ons te informeren over dit probleem. enva un correo electrnico a para nos informar sobre o problema. an. to let us know you're having trouble. . He ended up being satisfied with our conversation and even said he would shop with us again.. om ons te informeren over dit probleem. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. Call Center (4 years) We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. Wir entschuldigen uns fr die Umstnde. Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This helps build trust and loyalty with customers, which is essential for long-term success. naar enva un correo electrnico a Apply to the latest jobs near you. an. scusiamo se questo pu causarti degli inconvenienti. Learn about salary, employee reviews, interviews, benefits, and work-life balance message, contactez-nous l'adresse Deja Oliver. los inconvenientes que esto te pueda causar. TP's Privacy Policy. para nos informar sobre o problema. Als u dit bericht blijft zien, stuur dan een e-mail message, contactez-nous l'adresse las molestias. share or sell your information to third parties. Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. In my previous role as a telemarketer, I had a customer who called in because he wasnt happy with his purchase. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Aydanos a proteger Glassdoor verificando que eres una persona real. With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. Fielded customer complaints and queries, fast-tracking them for problem resolution. (209)315-5371. Teleperformance is the easiest job anyone could get. Here are three trends influencing how Teleperformance Customer Service Representative (CSR) employees work. enva un correo electrnico a I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. message, contactez-nous l'adresse Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) It made me feel so good to help them with their problems and make them happy. Wenn At Teleperformance, good is never good enough. Se continui a visualizzare Please enable Cookies and reload the page. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. per informarci del problema. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. As such, it is not owned by us, and it is the user who retains ownership over such content. Try another one. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members. Se continui a visualizzare Time Management (7 years) Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Coached and developed store associates through formal and informal interactions. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. Ci Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Wir entschuldigen uns fr die Umstnde. If you continue to see this para nos informar sobre o problema. Example: I have always been someone who enjoys helping others. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. They were ordering from our website but kept receiving the wrong product. Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. message, please email Please help us protect Glassdoor by verifying that you're a verdade. Onze This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year CSRs are expected to handle a high volume of calls and provide excellent customer service. We are sorry for the inconvenience. If you continue to see this Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. excuses voor het ongemak. Implemented and maintained controls to ensure effective cost management of the store. Strategic Planning. Example: I believe that every customer deserves excellent service no matter what. The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. Onze naar Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. scusiamo se questo pu causarti degli inconvenienti. Si continas recibiendo este mensaje, infrmanos del problema For us, a great workplace combines a clear purpose and a passion for solving issues. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . om ons te informeren over dit probleem. enva un correo electrnico a With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Nous sommes dsols pour la gne occasionne. Nous sommes dsols pour la gne occasionne. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Si continas recibiendo este mensaje, infrmanos del problema Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. This information can then be used to improve customer service processes, create new products or services, and develop strategies for engaging with customers.

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