for their personalized refund status and can reviewTax Season Refund Frequently Asked Questions. Near the end, regarding refund methods and payments, you should see the agreement that they will take their fee out of your refund directly. It is likely from the third-party company whose intermediary bank receives your Federal refund from the IRS, subtracts the fees, then sends the rest of your funds to your bank. Not a big deal or amount, but it's the principle here. You have clicked a link to a site outside of the TurboTax Community. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. You can log into the SBTPG refund lookup tool at their website, to see if you can learn anything about your Federal refund amount. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. They took out $109.00 from my account, and no refund yet?? Your ONLY source of information about your refund now is the IRS. That description you posted looks like a deposit from the intermediary company (SBTPG) that first receives your funds from the IRS, then subtracts the TurboTax fees, then sends the rest to your bank account (or card.) what was this deposit for? We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. Did the information on this page answer your question? The refund is from Santa Barbara Tax Products Group. What is that for or what line item was adjusted if any. By clicking "Continue", you will leave the Community and be taken to that site instead. For the vast majority of folks it is the Federal refund. I figured it out from the deposit into my account and several other sources. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. We'll help you get started or pick up where you left off. TurboTax is committed to protecting your personal information. To check on regular tax refund status via automated phone, call800-829-1954. This will take you back to the 2019 online tax return. Yup, I was bamboozled like the rest of yall. If you had not agreed to this, contact the firms immediately to sort this out. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? If you want to check with the third-party company to see what they received from the IRS, you can use the SBTPG refund lookup tool at their website. Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. My refund was for $1957.00 minus fee for turbo tax of $60 + $50 and $40 for having the cost taken out of my refund. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. what is the shortest possible time for an eft to reach my bank? So my tax return should of been $544. That was a lie!! I am sure you have lost a number of customers for this. why dont u reply to my message? The system said due to COVID-19 , your fees are waived and will not charge any. The same thing just happened to me. Once your federal return has been accepted by the IRS, only the IRS has any control. Ridiculous thievery. By clicking "Continue", you will leave the Community and be taken to that site instead. Turbo Tax doesn't know when you get the refund or when the IRS sent it. if so, you signed an agreement that says TT can withdraw its fees from your account. We'll help you get started or pick up where you left off. So I'll give you some general info, and how you can check on how your refund is being handled. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. Scroll down and click onAdd a State. to receive guidance from our tax experts and community. The amount at least raises the question. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) to receive guidance from our tax experts and community. If necessary after that, you can speak to the IRS. Tax Pro Website Login to your account at . If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Please dont file a second tax return or contact the IRS about the status of your return. To the leadership of turbo tax, you can blame it on your second party vender. ACH credit is not the preferred payment option for most taxpayers. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. Then he can check with the IRS to see if they can explain the $507 payment and if his Federal refund has actually even been sent. You can also check out this. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. This is a user community forum, and we don't know what your situation is. Im not understanding why on my turbo tax app it doesnt say or show that my refund was sent but I got money on my card I gave turbo tax. How much does it cost to pay taxes with sbtpg? So that adds up to $120 (or $125 if you are in California.). You would need to explain that more, including what products you used. What message are you seeing? Ask questions and learn more about your taxes and finances. You might have to look that up so you dont get it twisted. Then SBTPG's bank sends the rest of the Federal refund to your bank account. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." What was $507? There are only 2 places that can touch your Federal refund before it ends up in your bank account (or card)--the IRS and if you chose the option to pay TurboTax fees out of the refund, a third-party company SBTPG's bank. This option also has an additional charge from the bank that processes the transaction. Did the information on this page answer your question? I know that money would be taken out for taxes to file. Part of the fees deducted will be the service fee for paying out of the Federal refund. I will be contacting the MA Attorney General. My refund is hundreds (maybe thousands depending if state return was included in refund). You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. It can take the IRS "Where's My Refund" tool a while to catch up. what is this. I again used Turbo Tax to do my 2019 taxes. You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. By clicking "Continue", you will leave the Community and be taken to that site instead. to receive guidance from our tax experts and community. The IRS is seriously behind in processing 2020 tax returns. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. See this FAQ for what is included in California: FAQ: What is the Premium Services bundle? At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. But in some circumstances it's possible that SBTPG receives an economic stimulus payment. what was this deposit for? At that page choose the "For Taxpayers" portal, then on the next page choose "Check with TPG.". Premier investment & rental property taxes. TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. SBTPG will show our money received tomorrow morning and will send it to our banks sometime that morning. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. I figured it out from the deposit into my account and several other sources. http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. You will NOT receive notice from the BFS Office prior to this happening and you will receive a letter AFTER the deadline for filing has past. The state worked fine but this amount did not. https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service">https://ttlc.intuit What is Form 1065, U.S. Return of Partnership How do I claim the Qualified Business Income D How do I enter a 1099-K in TurboTax Online? In any case I told him to check with SBTPG for the first step (assuming that the deposit descriptor shows it was from them). https://ttlc.intuit.com/questions/1900596-what-is-refund-processing-service">https://ttlc.intuit.com All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. If that's the case, then as a nice round number of $3,900, it "might" be an economic stimulus payment (see my note at the bottom of this comment.)
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