When you run the tests online, well ask you simple questions, and let you know how well put things right. Try unplugging the phone and letting it sit for about 10 minutes. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Plus see any engineeringwork planned for your area. You have been temporarily locked out. When things go wrong, it can quickly get you up and running again. It may be worth upgrading to BT Halo. If theres a problem you cant fix yourself, theres no problem reporting it to us online on your mobile. If that time doesnt suit you, its easy to choose the engineer visit thats right for you. They'll do their best to fix the issue on the date we agreed, but if it's going to take longer we'll let you know. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Report a fault to fix a problem It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. For Contact BT Business need to dial 0800-800-152. Log in issues. Plus track faults, check your service, and more. Just click on the icon in the bottom right corner of the screen to get started and select the option for 'others' and then select 'contact us' to get started. BT Customer Support Phone is 0800-800-150 (from the UK) or 44-150-174-7714 (from outside the UK). You have had too many unsuccessful attempts to login. The BT Business Community is where BT Business customers help each other get the most from business products and services. By phone 0808 1002440 Available 24/7 Free from UK landlines. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Nothing should be left plugged in. Unplug the short-wired phone plug from the jack in the interface corresponding to your phone line and plug in the phone (or tester). Call your service provider, they will walk you through a few steps before sending an engineer to investigate. Please try after 15 minutes. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. I have a problem with my phone line. You have had too many unsuccessful attempts to login. You have been temporarily locked out. You've disabled JavaScript on the browser. BT Broadband help. What should I do? Ask questions and share tips with other people 24 hours a day. If we need to send an engineer to get things working again, well offer you the earliest available appointment for the fastest possible fix. Sending or receiving email. Report a fault and well get your BT Business service working again. Making the choice between hiring an electrician or a telephone technician might make all the difference. If you hear static, noise, or crackling on one phone only, then the trouble could be the phone itself, a bad cable, bad filter, or the jack its plugged into. If you still have problems, then post back here. But, given a phone number how do you know who the service provider is? If you need help remembering your username or password you can use the links below. All tip submissions are carefully reviewed before being published. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. In. You have had too many unsuccessful attempts to login. After about an hour on the phone today the best they could do today was to try to get me to . There's a problem with my landline or Digital Voice, Help reporting and fixing landline problems online, Video- How to test your phone line and check your telephone equipment, Digital Voice: I have a problem with my service. When you track a fault, you can also update fault details without calling and quickly see when everything will be working again. Simply report a fault online and youll follow the same steps our repair experts would talk you through if you called us. Make sure you close and tighten the Telephone Network Interface cover. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. There's no need to call. Find out how to fix your internal wiring. do not actually own the line and will pass the report on to Openreach. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). BT Faults | Report and Track your BT Problems | BT Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking. So you get the same service, and it could save you time too. To manage your account, view your bill or access other BT services, you need to login using your BT ID. Its quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. Whether youre managing orders or bossing bills, its easy to take control. Report a fault. Enjoy! Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Enter your user name and password to log in. Its the fastest way to speak to us exclusively available when you report a broadband fault online. Invalid passcode. What can I do? It's quick and it's free! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You may want to get her a mobile phone - you can get a nice senior citizen mobile that is basic, has larger programmable number buttons and a emergency red button. Never approach a downed wire yourself. Fast. Please try after 15 minutes. If this doesn't work check the status of the lights (see below). Best if you're on your mobile. Request a service order so that they will be sure to respond to your service call promptly. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/v4-460px-Report-a-Faulty-Phone-Line-Step-1.jpg","bigUrl":"\/images\/thumb\/0\/05\/Report-a-Faulty-Phone-Line-Step-1.jpg\/aid5600913-v4-728px-Report-a-Faulty-Phone-Line-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"